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FAQs

Q. What do I need to place an order with the Specsvision?

To order with Specsvision all you need is your glasses prescription and you can start saving straight away. Whether your eye test is free or paid for by you your optician is obliged to give you a free copy. You are not obliged to purchase eyewear at the location where your eye test was provided.

Q. How do I find my right frame measurements?

The easiest way to select a suitable frame size is to compare the dimension of frames from our website to a comfortable pair of glasses that you already have. The measurement of our frames will be stated beside the frames on the website.

Most commonly you find 3 measurements on one of the arms of your current glasses (perhaps with the help of a magnifying glass).

The closer to your existing pair, the more likely your new frames will be secure and a snug fit.

When you select a particular frame the measurements will be stated beside the frames and these are the only measurements it is supplied in.

Q. How do I obtain my prescription?

Just ask your optician for a clear and legible copy, they are obliged by law to give you it. Remember don't feel under pressure to buy glasses in that store.

Q. Why are your prices so low?

Specsvision can offer you great savings as we do not have high overheads such as rent or eyesight testing equipment. We give you the best price for great quality frames.

Q. What are the lenses made of?

We use lightweight CR39 plastic lenses in all of our glasses.

Q. What about lens coatings?

We supply as optional extras:

  • Anti-reflective coating - these are good for driving at night.
  • Clear ultraviolet filter coating - helps protect your eyes from the sun

Q. Do you sell bifocal or varifocal lenses?

At present we only supply single vision near and single vision distance lenses.

Q. How will my purchase be delivered to me?

We only send purchases by Special Delivery in order to ensure secure and fast delivery.

Q. How long will it take to deliver?

Whilst we will endeavour to send you your glasses as soon as possible, we would envisage you receiving your glasses in approximately 5-10 days, although we cannot be held responsible for any delays due to the fault of the Post Office.

Q. What are the available methods of payment?

All of our online orders are processed via PayPal. We never handle or receive your card details.

Q. Is the payment page secure?

Our payment processing system is operated by Paypal. All payment information processed through our site is encrypted using 256-bit SSL technology, the most secure method of making payments on the internet, meaning that your payment details are completely secure.

Q. Can I use my contact lens prescription for ordering glasses with Specsvision?

No. Contact lens and glasses prescriptions may seem the same but they are different. In all cases, we recommend you have your eyes tested and have a prescription issued for glasses that is less than 2 years old ready before ordering.

Q. What is my pupillary distance (PD) and how do I obtain it?

PD is the distance from the centre of the pupil in one eye to the centre of the pupil in the other eye. This measurement improves the positioning of your lenses within the frames you have chosen. We recommend that you ask for it when you are having your eyes tested by your optician.

Unless you provide us with a PD measurement for your glasses we will supply lenses set to an average PD which are based on an known survey and works well for most of our customers.

Q. What if I entered information incorrectly?

If you think you have sent us the wrong information call us or email us immediately and we will attempt to stop your order being processed.

Q. Do you accept NHS glasses vouchers?

Unfortunately at the moment we do not accept NHS glasses vouchers.

Q. What is UV 400 Protective Coating?

UV400 Protective Coating protects the eyes against harmful UV rays, whereas normal tinted or clear lenses do not. This protection can be applied to any lenses, tinted or clear.

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